FREQUENTLY ASKED QUESTIONS

Here is a list of common questions and answers to help you navigate your shopping experience with ease. If your question isn't answered here, simply email us at satsuma @ satsumadesigns.com or call us at (206) 604-6465 and we'll be delighted to help you. Thanks for choosing Satsuma Designs!

What are your shipping charges

We charge $9 for all orders less than $75. Free shipping on orders of $75 or more.

What shipping methods do you use

We ship all orders via USPS Ground Advantage WITH Tracking OR USPS Priority Mail. In most cases, this means 2-4-day shipping from the time your order leaves our warehouse in Seattle, WA.

How soon do you ship after an order is placed

We usually ship within 2-3 business days of receiving orders. In special order circumstances such as monogramming, back ordered items, or holidays, we ship when products are available and will communicate timing regularly.

Do you ship internationally

We can ship internationally. Depending on the destination and product order, we reserve the right to charge full shipping and handling expenses and will communicate regarding those items.

Do you offer gift wrapping

We offer gift wrapping of all of our products for $8. To have your item gift wrapped, please click the box at checkout.

What’s your return policy

If you are not totally delighted by your Satsuma Designs and need to send back products for any reason with no questions asked. 

We will happily refund you the full amount less shipping costs. 

Please email us at satsuma @ satsumadesigns.com with RETURN in the subject line and tell us what's up. 

Do you collect sales tax

We collect Washington state tax that's comprised of our state, county and city taxes.

What is your sizing chart 

Where are you located

We are based in Seattle, Washington in the beautiful Pacific Northwest.

What payment methods do you accept

For security and ease, we process our website orders via PayPal. We accept all major credit cards and PayPal payments.