FREQUENTLY ASKED QUESTIONS
Here is a list of common questions and answers to help you navigate your shopping experience with ease. If your question isn't answered here, simply email us at satsuma @ satsumadesigns.com or call us at (206) 604-6465 and we'll be delighted to help you. Thanks for choosing Satsuma Designs!
What are your shipping charges
We charge $7 for all orders less than $50. Free shipping on orders of $50 or more.
What shipping methods do you use
We ship all orders via USPS Priority Mail. In most cases, this means 2-day shipping from the time your order leaves our warehouse in Seattle, WA.
How soon do you ship after an order is placed
We usually ship within 2-3 business days of receiving orders. In special order circumstances such as monogramming, back ordered items, or holidays, we ship when products are available and will communicate timing regularly.
Do you ship internationally
We do ship internationally for $35. Depending on the destination and product order, we reserve the right to charge full shipping and handling expenses and will communicate regarding those items.
Do you offer gift wrapping
We offer gift wrapping of all of our products for $5. Gift wrapping is included in our Bento Box Gift Sets. To have your item gift wrapped, please select YES under the Gift Wrap? drop down menu to the right of each product listed in our store.
What’s your return policy
If you are not totally delighted by your Satsuma Designs and need to send back products for any reason, we will cover the cost to ship and replace or give you credit or a refund with no questions asked. We're here to make you happy and know that it can be stressful and annoying to make returns. With us, it's easy, just email us at satsuma @ satsumadesigns.com with RETURN in the subject line and tell us what's up. We'll either send a mailing label or PayPal you with the cost of the return, whatever's easiest for you.
Do you collect sales tax
We collection Washington state tax of 9.6% that's comprised of our state, county and city taxes.
What is your sizing chart
Satsuma Designs' Baby Size Chart
Where are you located
We are based in Seattle, Washington in the beautiful Pacific Northwest. Come visit!
What payment methods do you accept
For security and ease, we process our website orders via PayPal. We accept all major credit cards and PayPal payments.